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Questions, feedback, or responsible gaming support β€” we're here to help.

Send a Message

We respond within 24 hours on business days.

Contact Information

βœ‰οΈ
Support Email
For all player enquiries
πŸ”’
Privacy & Legal
GDPR requests & data inquiries
πŸ“
Registered Address
RougeTRUE Entertainment Ltd
Level 4, 280 Queen Street
Auckland 1010, New Zealand
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Support Hours
Mon–Fri: 9am – 6pm NZST
Email support available 24/7
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Website
Social Casino Entertainment
πŸ›‘οΈ Need Immediate Help?

If you or someone you know needs help with gambling-related issues, please contact the official New Zealand Gambling Helpline β€” it's free, confidential, and available 24/7.

πŸ“ž 0800 654 655
Or text 8006 Β· gamblinghelpline.co.nz

Frequently Asked Questions

Is RougeTRUE really free?

Yes, 100%. We are a social entertainment platform. There are no deposits, no purchases, and no real money of any kind.

Can I win real money?

No. All points on RougeTRUE are virtual bonus points with no monetary value. They cannot be exchanged for cash, gifts, or any real-world prize.

What is the minimum age?

You must be 18 years of age or older to use RougeTRUE. We enforce age confirmation on registration.

How do I delete my account?

Email us at [email protected] with your account email and we'll process your deletion request within 7 business days.